PRIVACY POLICY

At Highlight Salon, we take your privacy seriously and only use the information we collect to provide our services. We never sell your information and will only share it with a third party in order to fulfil a service to you. At any time, you may request a copy of information we have recorded about you. You may also request that we remove all identifiable information with respect to yourself. As a matter of course, we will delete your identifiable information if you have not undertaken business with us after three years.

For transparency, listed below are the business services we provide and how each service uses the information we collect.

HAIR SERVICES

We request the minimum level of personally identifying information to run our business effectively. This is data you provide us directly, for example, your name and contact details. We store notes with respect to services we undertake to ensure we maintain and exceed our level of service. For example, your preferred hair style, colour formula codes, how you like your coffee and who your favourite stylists are.

We consider that you have provided consent for us to store personally identifying information and information about your services based on your receiving services from us. Depending on the particular service/s we are providing, we may be required to ask questions related to your medical history. We will obtain your consent prior to storing information related to your medical history. Examples of medical data may be allergies, pregnancy or an injury that may impact our service.

MARKETING

We will not undertake phone, mail, email or SMS marketing without you first providing consent for us to do so. Our marketing campaigns are automated and use rules based on services and products purchased and information we collect from you. Of course, you may opt out of receiving marketing material at any time.

APPOINTMENT CONFIRMATIONS AND REMINDERS

We will contact you via phone, email or SMS to confirm appointments made and remind you of upcoming appointments. We consider your having made the appointment as consent to undertake this activity, but if you want, you may opt out at any time.

APPOINTMENT RATINGS AND REVIEWS

After visiting us, we may send you an email or SMS asking you to rate our services and provide feedback. We consider your having received services as consent to undertake this activity, but if you want, you may opt out at any time.

VIP HIGHLIGHTED CLUB

We consider becoming a member of our VIP Club as consent to send you emails related to the VIP HIGHLIGHTED Club, but if you want, you may opt out at any time.

DATA PROCESSORS AND LOCATIONS

We use numerous leading software solutions within our business to provide the services listed above. These software solutions store and process data in numerous locations outside our business premises. For a list of software providers and data storage locations, please contact ask@highlight.salon. We never sell your information and will only share it with a third party in order to fulfil a service to you. Third parties include our group companies, franchisees, service providers and business partners, such as email and SMS service providers. Your information is secure and only used for the purpose it is provided.

You may contact us at ask@highlight.salon to:

• Request a discussion about your privacy policy;
• Request a copy of information we have stored about you;
• Request we remove all identifying information about you;
• Make a complaint.

COOKIES IN USE ON THIS SITE

Cookies and How They Benefit You

Our website uses cookies, as almost all websites do, to help provide you with the best experience we can. Cookies are small text files that are placed on your computer or mobile phone when you browse websites.

Our cookies help us:

• Make our website work as you’d expect;
• Remember your settings during and between visits;
• Improve the speed/security of the site;
• Allow you to share pages with social networks like Facebook;
• Continuously improve our website for you;
• Make our marketing more efficient (ultimately helping us to offer the service we do at the price we do).

We do not use cookies to:

• Collect any personally identifiable information (without your express permission);
• Collect any sensitive information (without your express permission);
• Pass data to advertising networks;
• Pass personally identifiable data to third parties;
• Pay sales commissions.

You can learn more about all the cookies we use below.

GRANTING US PERMISSION TO USE COOKIES

If the settings on your software that you are using to view this website (your browser) are adjusted to accept cookies, we take this, and your continued use of our website, to mean that you are fine with this. Should you wish to remove or not use cookies from our site, you can learn how to do this below, however doing so will likely mean that our site will not work as you would expect.

OUR OWN COOKIES

We use cookies to make our website work, including:

• Remembering your search settings;
• Allowing you to add comments to our site.

There is no way to prevent these cookies being set other than to not use our site.

THIRD PARTY FUNCTIONS

Our site, like most websites, includes functionality provided by third parties. A common example is an embedded YouTube video. Our site includes the following, which use cookies:

• YouTube – Privacy Policy powers the videos on our site;
• Google – Privacy Policy.

Disabling these cookies will likely break the functions offered by these third parties.

SOCIAL WEBSITE COOKIES

So you can easily ‘Like’ or share our content on the likes of Facebook and Twitter, we have included sharing buttons on our site. Cookies are set by:

The privacy implications on this will vary from social network to social network and will be dependent on the privacy settings you have chosen on these networks.

VISITOR STATISTICS COOKIES

We use cookies to compile visitor statistics, such as how many people have visited our website, what type of technology they are using (e.g. Mac or Windows, which helps to identify when our site isn’t working as it should for particular technologies), how long they spend on the site, what page they look at etc. This helps us to continuously improve our website. These so called ‘analytics’ programs also tell us how people reached this site (e.g. from a search engine) and whether they have been here before, helping us to put more money into developing our services for you instead of marketing spend.

TURNING COOKIES OFF

You can usually switch cookies off by adjusting your browser settings to stop it from accepting cookies. Doing so, however, will likely limit the functionality of our’s and a large proportion of the world’s websites, as cookies are a standard part of most modern websites.

It may be that your concerns around cookies relate to so called “spyware”. Rather than switching off cookies in your browser, you may find that anti-spyware software achieves the same objective by automatically deleting cookies considered to be invasive. Learn more about managing cookies with antispyware software.